Behaviour change – it takes time and consistent determination

  1. Understand and connect to the user’s perception of their ‘ability’
  2. Demonstrate, imitate and reinforce behaviour change.
  3. Compound small behaviour changes to achieve big or consistent complex change
  4. Social cognitive theory is defined as personal, environmental, and behavioural elements. Feedback from the environment of the user dictates performances.
  5. Goal setting (such as Zig Ziglar’s Goal Setting) visualises the intended impact which reinforces the method for change. According to Icek Ajzen, intentions develop from an individual’s perception of a behaviour as positive or negative together with the individual’s impression of the way their society perceives the same behaviour

Made to Stick by the Heath brothers is also a great book on the science of communication and how to formulate campaigns which attract and engage the reader in a memorable and intoxicating form which persists. Often this involves a close attention to understanding the worldview of the user, framing it in their terms and provided an unexpected (memorable) way to ‘stick’ in their mind.

Operating with an agile mindset

Operating in a pragmatic and agile way requires the skills to start from a humble position of not having the answers and instead having the skills to create, seek and exploit information to provide insight leading to an iterative improvement in the outcome. An agile mindset is open, exploratory and seeks evidence to indicate the direction one should follow.

Create the desire to want to know

Exploiting and motivating an interest in the topic is crucial. This can be used to bring about a strong desire on the part of the user to want to engage, understand and play (have fun) with the information and situations they are being exposed to. Another great advantage of a digital environment is that you remove any embarrassment about not knowing something but wanting to find out.

Blended learning

The balance of online and offline learning to provide a rich and engaging personal learning experience which develops and nurtures each individual to perform at their best. A blended programme should focus on using the right environment for the right means which can rebalance and restructure the purpose of face to face events into workshops, practicals and scenarios over instructor-led teaching.

Reconnect over reinvent

How can you create connections to share, participate and collaborate. The modern workplace demands new skills in the form of collaboration and an ability to pro-actively adapt, learn and forget. Developing an internal compass for what get’s let in and what doesn’t is an essential skill.


Case studies of best practice should be short, authentic and relevant. To deliver these three essential requirements we recommend identifying peers who have faced the particular challenge, witnessed a tough or complex situation and applied a process or practice to overcome the challenge. A personal, honest case study lasts much longer in the forgetting curve than facts and figures.

Engage the user through contribution and goal setting

Metacognition refers to awareness of one’s own knowledge—what one does and doesn’t know—and one’s ability to understand, control, and manipulate one’s cognitive processes (Meichenbaum, 1985).

An engaging learning programme would instigate an approach which invites the user to plan what they expect to do in a given a situation. Allow them to act based on their plan and visualise the consequences of such. It can be followed by a reflection on how their intention and planning was adjusted, revised or changed entirely.

This was first described by Fogarty (1994) who suggests that Metacognition is a process that spans three distinct phases, and that, to be successful thinkers, students must do the following:

  1. Develop a plan before approaching a learning task, such as reading for comprehension or solving a math problem.
  2. Monitor their understanding; use “fix-up” strategies when meaning breaks down.
  3. Evaluate their thinking after completing the task.

Read more on metacognition and how to teach it here: